Tug won't work anymore.

Sage_AbenSage_Aben REGISTERED Posts: 8 Podling
My computer has Directx11 and has all the required specs, but it still goes white and doesn't respond when I launch the game. Can someone please tell me a fix, or am I gonna have to wait a long time for Nerd Kingdom to fix it?

Comments

  • RawrRawr REGISTERED, Tester Posts: 503 Seed
    edited May 2016
    Does any kind of error message pop up?
    Also, are all your drivers up to date?
    Could you post what graphics card you have?
    Programmer, designer, artist.
  • Sage_AbenSage_Aben REGISTERED Posts: 8 Podling
    Rawr said:

    Does any kind of error message pop up?
    Also, are all your drivers up to date?
    Could you post what graphics card you have?

    "TUG.exe has stopped working."

    All of my drivers are up to date.

    Intel Core i3 CPU M 370 2.40 GHz.
  • RawrRawr REGISTERED, Tester Posts: 503 Seed
    I found the spec's for that hardware. It doesn't specifically say that it supports DX11.

    Programmer, designer, artist.
  • CobellCobell REGISTERED, GLOBAL_MODERATORS, ADMINISTRATORS, Developers Posts: 84 Developer
    What is your video card?

    Could you email [email protected]? Also include a dxdiag report attached to the email.

    To generate a report:
    1) Hit the Windows key + 'r' (or search for the program in step 2)
    2) Type in "dxdiag" with out the quotes and hit enter
    3) Press the "Save All Information" button
    4) Attach that file to the email
  • RawrRawr REGISTERED, Tester Posts: 503 Seed
    *face palms*
    thanks for that catch Cobell.
    Programmer, designer, artist.
  • Sage_AbenSage_Aben REGISTERED Posts: 8 Podling
    I've sent a report to Nerd Kingdom. Thank you for the help, both Rawr and Cobell. Hopefully my problem can be fixed. Sorry for such a late response, been very busy the past few days.
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