Game (steam copy) crashes during the pre-cache

SeanBrockestSeanBrockest REGISTERED Posts: 8 Podling
Got the game today and installed through steam. The pre-load runs, lots of text and the alpha warning sits there for about 20 seconds, but a few seconds after it gets to "pre-Caching objects" the game crashes hard, windows dialog pops up, etc.

I've run a re-validation through steam, it always finds 1 file that's corrupt, and it always replaces that one file, but next time I validate it always finds 1 file to replace again.

Windows 7, 550ti graphics card (DX11 capable, DX11 installed) with an octocore processor and 8 gig's of ram.

Ideas?

Comments

  • JusticevallanceJusticevallance REGISTERED Posts: 2 Podling
    I too am having this same issue. Have not found a fix as of yet. please help us?
  • Wyattearp89Wyattearp89 REGISTERED Posts: 1 Podling
    edited May 2015
    I am having a similar issue, but the non steam version. I would get to the Pre-Caching Objects and the game will crash. Ran to check for any new updates and that didn't help. Ran as Admin and that didn't work either.

    My GPU is a EVGA GTX 980 SC.
    CPU: i7 5960x 3.0ghz (OCing soon)
    Cooling: Corsair H100i
    RAM: 16gb DDR4 HyperX Predator
    GPU: EVGA GTX 980 SC 4gb
    MB: Asus Sabertooth x99
    PSU: Corsair 1200w Gold 80 Plus Silent
    Case: Cooler Master HAF X
    OS: Windows 7 Ultimate
  • SimbaSimba REGISTERED, Developers Posts: 74 Developer
    Hello everyone, can you guys please post your system specs? We already have some known issues with AMD processors, so it could be related.

    If you don't know your specs, press "Start," then type "dxdiag" and hit enter. Press "Save all information" and open the text file. Your specs will be the first "System Information" block in the file.

    Thanks
  • SeanBrockestSeanBrockest REGISTERED Posts: 8 Podling
    edited May 2015
    Certainly.

    ------------------
    System Information
    ------------------
    Time of this report: 5/28/2015, 17:32:10
    Machine name: ******** (redacted)
    Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: To be filled by O.E.M.
    System Model: To be filled by O.E.M.
    BIOS: BIOS Date: 02/25/13 11:28:54 Ver: 04.06.05
    Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8094MB RAM
    Page File: 2887MB used, 13297MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode


    And from windows, the "problem details"

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TUG.exe
    Application Version: 0.0.0.0
    Application Timestamp: 55245bfe
    Fault Module Name: Engine.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 55245bfb
    Exception Code: 80000003
    Exception Offset: 000000000082ca37
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: 4181
    Additional Information 2: 418178ff2f78ab5e1010c9d5315a6891
    Additional Information 3: ff91
    Additional Information 4: ff91f9f5097b286ded1b0f4e9c921d64
  • SimbaSimba REGISTERED, Developers Posts: 74 Developer
    Thank you.

    We have a handle on an AMD CPU related crash and it should be fixed in the next patch. Your specific CPU was known to have this crash.

    Expect a fix in the coming weeks when we push the next release.
  • SeanBrockestSeanBrockest REGISTERED Posts: 8 Podling
    The indev branch update from June 17th fixed the problem.

    Thank You!
  • GhostGhost REGISTERED, Developers Posts: 74 Developer
    That's fantastic to hear! We were hoping to get some feedback on that from someone with the issue in 0.8.4 to make sure it worked :)

    Your system specs helped us track down the problem (along with others having the same issue)
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