You do not own the current phase of TUG?

AsaFaylo22AsaFaylo22 REGISTERED Posts: 5
edited August 2014 in Account Issues
After I had downloaded the launcher I attempted to login, but a small window opened saying, "You do not own the current phase of TUG." then another window appeared saying, "access denied."

Can anyone help me to understand why this is?

Comments

  • CobellCobell REGISTERED, GLOBAL_MODERATORS, ADMINISTRATORS, Developers Posts: 84 Developer
    Could you post a ticket to the support system? The "Help" tab at the right on the nerdkingdom website.

    Include how you purchased TUG, the username you're trying to use to log in (and the associated email), etc.
  • AsaFaylo22AsaFaylo22 REGISTERED Posts: 5
    Okay, I did. This is what I wrote in the ticket:

    Hello,
    Cobell, a developer on the forums answered to my issue below,

    After I had downloaded the launcher I attempted to login, but a small window opened saying, "You do not own the current phase of TUG." then another window appeared saying, "access denied."

    Can anyone help me to understand why this is?


    *a mod removed some info in case you didn't want to share some info publicly*

    Thank you,
    Faylo
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